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By Daniel Liberto
Imagine scrolling online and discovering your own home listed for rent — at a price you know is too good to be true. For one Florida realtor, that nightmare became reality.
Andrea Stoll, a Tampa Bay-area realtor, said someone used photos and the description from a townhouse she had listed for sale to create a fake Facebook rental listing, advertising the Tampa townhouse at roughly 26% below market value to lure renters into paying upfront deposits or fees (1).
Stoll learned about the scam after receiving a phone call from someone who saw the listing. She reported it to Facebook immediately, but the social media network refused to remove the ad, claiming it didn’t go against any of its commerce policies, and only changed its mind after Stoll contacted consumer investigator Susan El Khoury, who intervened on her behalf.
This isn’t an isolated incident. According to the Federal Trade Commission (FTC), consumers have reported nearly 65,000 rental scams since 2020, resulting in total losses of approximately $65 million. The actual financial toll is likely far higher, the agency says, because many victims never file a complaint (2).
What’s especially troubling is how convincing these scams have become. Fake rental listings are no longer limited to vacant homes or obviously fabricated properties. Increasingly, scammers are hijacking photos of real, lived-in homes to appear legitimate and lower people’s guard.
The result is a growing pool of victims. Renters risk losing money and personal information, while landlords face reputational damage, confused would-be tenants at their door and potential legal headaches.
Rental scams are relatively simple to execute. All scammers need are photos and basic details, which can often be copied directly from legitimate real estate websites listing homes for sale or rent. They then repost the information on social platforms like Facebook Marketplace using fake, legitimate-looking accounts.
According to the FTC, in the 12 months ending in June 2025, about half of reported rental scams originated on Facebook, with another 16% traced to Craigslist (2).
Renters often turn to these platforms to find somewhere to live, and because listings aren’t typically verified, it can be hard to tell which ads aren’t legit. That means anyone can realistically become a target.
To attract interest, scammers usually list the property well below average market prices. Then, according to the FTC, once interested parties get in contact, the fraudsters begin asking for money upfront, requesting an application fee, security deposit or even the first month’s rent to “hold” the property. In some cases, scammers promise self-guided tours and claim they will send lockbox access codes after payment. Often, those codes are fabricated — or the fraudster disappears once money is sent.
Collecting deposits isn’t the only way scammers profit**.** The FTC warns that fake rental listings are also used to harvest personal information, including Social Security numbers and driver’s licenses, which can later be used for identity theft. Another tactic is asking renters to prove creditworthiness by directing them to credit-check websites that generate commissions for the scammer.
What makes these scams effective is speed and pressure. Renters are told the unit won’t be available for long and are urged to send money quickly to have a chance of securing it ahead of other interested parties.
In a market where affordable rentals are increasingly scarce, urgency can override caution, especially when a deal looks like a rare bargain (3).
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For renters, the biggest red flags are:
Legitimate landlords typically price rentals in line with the local market and do not require payment to schedule a showing or request personal details before a formal application process begins.
Renters can also vet listings by checking the profile of the person who posted the ad. Does the account have a profile photo and a long history of activity, or was it recently created with only a handful of rental listings?
Another useful step is running an online search to confirm who owns the property. Many local property appraiser or assessor websites allow users to look up ownership by address.
Landlords have plenty to lose, but discovering your property is being offered for rent without your knowledge can be surprisingly difficult. Andrea Stoll found out from a phone call. Not everyone is so lucky.
Ways to potentially avoid this situation include:
Finally, if you encounter a suspicious listing, reach out to the FTC at ReportFraud.ftc.gov and consider filing a complaint with the FBI’s Internet Crime Complaint Center (IC3) at ic3.gov. Prompt reporting can help authorities track scams and prevent others from falling victim.
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Tampa Bay 28 (1); Federal Trade Commission (2); Harvard Kennedy School (3)
This article provides information only and should not be construed as advice. It is provided without warranty of any kind.